Residential Dementia and Nursing Home, Park View Care Centre in Ashford, Kent, was recently inspected by CQC just before the global pandemic began and we are pleased to report that the home has been rated as GOOD – including a GOOD in each of the 5 sub-categories.

The staff were praised within the report for treating residents with kindness, compassion, dignity and respect, with the report stating, People and relatives told us the staff were kind and caring. Throughout the inspection, staff showed genuine compassion, patience and concern for people’s well-being. People had developed trusting relationships with the staff and the staff knew them well.” The report went on to say, “People and their relatives told us the staff were kind and caring. A relative commented, “They all seem very pleasant and very cheerful”.”

The inspection, conducted over a number of days, gave the inspectors an insight into the family orientated, person-centred and resident led community with social engagement and empowerment at its heart. The report specifically referred to how effective some of the service’s own initiatives had been.

Deputy Manager Emma Hernandez-Wyatt spoke passionately about the importance of staff training in helping the team understand how residents may be feeling, with a special focus on Dementia, Oral Care and End of Life which are areas where the care home has recently designed and implemented additional training.

The feedback in CQC’s report on the End of Life Care provided to residents was a particularly proud moment for the home: the inspector noted how evident the clear visions and values around the End of Life Care are and that the staff feel passionately about being privileged to be able to support residents at the end of their lives. CQC also praised the home’s Blue Horizons End of Life programme, where the motto of ‘Nobody dies alone’ is apparent in all actions and support provided by staff, and fulfils the programme’s aim in providing both comfort and quality care at the last stages of life.

Within CQC’s report, the home’s leadership was also praised, referencing Registered Manager Joanne Eaton and her Deputy Manager’s ability to lead their team by example, promoting an open culture which made staff feel valued. The inspectors noted, During Park View’s recent CQC inspection, Leadership was clear, strong and visible. The registered manager set high standards and staff told us they were “Firm but fair”, “Really good to work with” and “Always very balanced”. Another staff said, “[The registered manager] is approachable and very visible. They are in-touch with everything going on in the home. They have brought a real stability to the staff team”. The registered manager and deputy manager coached, mentored and motivated the staff.”

Since joining the Residential Dementia and Nursing care home in October 2018, Registered Manger Joanne has had an incredible impact. She immediately recognised what a great team Park View had across each department, especially recognising their eagerness to learn, improve and make a difference to the residents who live within the service.

Upon the publication of Park View’s CQC result, Joanne has spoken about her pride in the team, their dedication and what she wants to achieve next,  “I am absolutely thrilled for all members of my team that we achieved a GOOD rating, everyone has worked tirelessly and I thank each and every one of them, I could not have achieved this without them, we will be working towards OUTSTANDING for our next inspection, and I have no doubt we can achieve this. Onwards and upwards as they say!”