Our mission and values

RCH Care Homes is a caring family-owned business, underpinned by a leading team of skilled and experienced care experts.

Our senior team consists of family members and carefully selected care sector specialists, who provide expert direction and guidance to our regional and care home teams.

Together, we endeavour to create warm and welcoming care homes where our residents receive the kind of high-quality and personalised care that would be fit for our precious family members.

Since our creation in 1991 as a medium-sized and established provider, we believe relationships are fundamental to our ongoing success. We take pride in getting to know our residents, their loved ones and our team members.

Through these bonds, and by working together as a team, we are able to deliver kind and compassionate care for the extraordinary people living in our homes. Alongside this, we provide help to the most important people in their lives and support our dedicated care home teams to be the very best people and teammates they can be.

Simply living life comfortably in one of our homes isn’t good enough for us. We strive to ensure all of our residents spend their days enjoying the things that they love, feeling happy and contented, and receiving expert care that not only meets their physical and mental wellbeing needs but also supports them to live their lives to the full.

Our values

Respectful

“Treat people the way you want to be treated. Talk to people the way you want to be talked to. Respect is earned, not given.”

[Hussein Nishah]

We are passionate about fostering an environment that encompasses respect and dignity for one another. Our ethos is centred around every individual being listened to, being valued, and being treated the same way — whether you are one of our residents, a friend or family member, a member of our RCH team, or living in our local community. 

Respectful
Caring

Caring

“One person caring about another represents life's greatest value.”

[Jim Rohn]

Our heartfelt promise to you is that care and support is the sole purpose of our daily motivations. We are fully committed to striving to be better every day, not only in the care and support we deliver to our residents, but the care and support we have for all of our team members too. Living life with dignity and fulfilment is the foundation for all that encompasses our human behaviour.

We are whole-heartedly devoted to aspiring to exceed standards here at RCH, and it is our commitment to delivering the highest standards of care and support that ensures every individual, be they residents or team member, have their needs looked after.

Honest

“No legacy is so rich as honesty.”

[William Shakespeare]

We strongly believe in the importance of honesty as the starting point of everything we do. 

You can rely on us to be open, honest and transparent in all of our interactions — whether it’s with residents, their families, our teams, our suppliers, with external regulators and support agencies. 

We build every relationship on the strongest foundations of trust and honesty.

Honest