Care and support
Across all ten RCH care homes, our teams work together to ensure all of our residents spend their days enjoying the things that they love.
We believe it’s important that residents are happy and content, and receive expert care that not only meets their physical and mental wellbeing but also supports them to live their lives to the full.
Our teams provide a range of different care including:
Supported by a strong and experienced senior team, our care home teams really get to know our residents and the people who are most important in their lives. These close bonds ensure team members can provide high-quality and personalised care that would be fit for their own precious family members.
Before moving into their new home, we assess each person’s care requirements to ensure we are able to fully meet their needs within our care home.
On moving in, a senior member of our care home team spends time, in partnership with the resident and those closest to them, carefully pulling together all of the detailed information needed to build that individual’s care plan.
This plan includes aspects such as what support your loved ones requires to help them with their personal and medical needs as well as their likes and dislikes, what is important to them, hobbies, interests and their life history.
By getting to know the whole individual, we are then able to tailor our approach to make their life in their new home as comfortable and as enjoyable as possible.
Care plans are regularly reviewed with the resident and their family members, friend or advocate to ensure we are always meeting their needs.
Safeguarding our residents
We take our responsibility of safeguarding our residents extremely seriously. In addition to our internal quality audits, checks and training for our team members, we work with many different Government departments and regulators. Together, we ensure the care delivered to the people living in our homes is of a high quality, and the people who work with us are suitable for their roles.
All of our care homes are regulated by the Care Quality Commission (CQC). The CQC monitors, inspects and regulates services, such as care homes, to make sure they meet fundamental standards of quality and safety.
When it comes to our teams, all team members are checked by the government-run Disclosure and Barring Service (DBS) before they come to work with us. These checks are designed to prevent unsuitable people from working with vulnerable groups such as elderly people.
In addition to a DBS check, our nurses are also registered with the Nurse and Midwifery Council (NMC). The NMC maintains a register of all nurses who are eligible to practise within the UK. It sets and reviews standards for their education, training, conduct, and performance.
What happens next?
We understand you might be unsure about what to do next, uncertain about your options and where to go from here. The care sector can be confusing to navigate and, combined with a wide range of different emotions and pressure to find a solution, it can be difficult to know where to turn.
This is why we pride ourselves on being there to provide help and support to residents as well as their families, friends, and advocates.
Contact a member of our team at your local care home, which you can find details about on our search here, and we can have a chat about your personal circumstances and whether residential care is likely to be the right choice.
We’re here to help.