We are always delighted to receive feedback from residents and their families.
Here, with their permission, we reprint the kind words we have received from a number of families:
“To all staff at Queens Court Nursing Home… I will never be able to find the right words or expressions to describe the thanks I owe to you all. The care and kindness you have shown in looking after my wife ensured that she was not in pain, was as comfortable as her illness allowed and that she suffered as little stress as possible. You treated her as a person with feelings, emotions and needs of companionship and made Queens Court a home that she recognised and felt safe in.
You allowed me to become your friend and you offered me so many kindnesses over the years that I looked upon Queens Court as my home as well as my wife’s.
I refer to ‘all of the staff’ as everyone who works in a nursing home is an essential part of the support given to residents; it is not only the nurses and carers who are the most visible, but the cleaners, maintenance team, the laundry staff, the admin office and the kitchen staff, plus the managers. Queen’s Court has an excellent team of staff – my thanks to you all.”
“To Vicky and all the staff at Withens – your kindness to Dad and us has meant such a lot and cannot be overstated. Here’s hoping that you know it’s much appreciated. Thank you so much.”
“I would like to highly recommend both the facilities and staff at Manton Heights. Everyone there; nurses, carers, cooks, cleaners and admin staff all seemed to take a personal interest in Mum and treated her with care, dignity and respect.”
“I found the accommodation [at Manton Heights] to be first class and of a high standard similar to that in a 4/5 star hotel. Although my 99 year old mother was not able to make use of the facilities, I was impressed by all that was available.
The level of care given to my mother was excellent and I have great admiration for the dedication and professionalism of the staff.”
“My mother was a resident in the [Manton Heights] home for three years and in that time she was extremely happy there and myself personally was very satisfied with the care she received during that time. The management were always available if you had any issues and the staff, down to the kitchen, laundry and cleaning staff were superb. There were regular relative meetings with management. The activities team has grown over the years and do some splendid work with the residents who wish to participate. The home is spotlessly clean and well-furnished and the kitchen staff go out of their way to accommodate the special dietary needs of some of the residents.”
“Exemplary care in peaceful, clean surroundings. The staff [at Manton Heights] show dedication and treat the residents very much as valued individuals. The food menu is varied, tasty and nutritious, and enjoyed by the residents; specific dietary requirements are catered.”
“My family have found the home to be excellent. The staff [at Brentwood Care Centre] are always cheerful, helpful and very caring, sometimes in difficult circumstances. My mother is not always easy to deal with, but the staff treat her with kindness and understanding. I have absolutely no reason to complain. I think they provide an excellent service and my mother is extremely happy in the care home and wishes she had gone in there years ago.”
“My father enjoys the home and had the fondest of thoughts for the staff at Sandringham [within Brentwood Care Centre] – this makes us very happy because my father is always happy. The staff at Sandringham are so helpful and kind, they help my dad greatly and always have time for him. This makes his life so much easier and knowing my dad is taken care of makes me content and happy. Thank you.”
We are very pleased with the level of support we have received from the [Brentwood] care centre. Our brother is happy and well cared for. We are impressed with the kindness of the staff, our questions and any concerns have been swiftly and fully dealt with. We are confident that our brother is safe and looked after and would have no hesitation in recommending the care centre to others.
“My husband has been here for approximately two months and eating very well. He now makes eye contact with me and smiles at me. He has not done this for two years.”
Roy F (Resident) of Brentwood Care Centre: “It feels like home because of the way I’m looked after.”
“Thank you, Park View Care Centre, for the first class care given to my mum. She is always tended by excellent, friendly, caring and compassionate staff. She is kept clean, comfortable and safe.
“Thank you for looking after our Aunt so nicely [at Park View Care Centre]. It must be hard at times because she is so confused but it means a lot to us to find her so well looked after, clean, healthy and with a good meal in front of her.”
“A very big thank you to Simone [at Park View] for her friendly and compassionate care of my Mum. Simone always makes time to tell me how Mum has been and it is clear that Mum likes her very much. I am grateful to know that Mum is in such good hands.”
We have witnessed close up the incredible level of compassion that the people at Woodlands Care Home, Cambridge showed to my mum.
The carers, the nursing staff, the social events staff, the administration, everyone associated with the residents – they all showed superb levels of professionalism combined with empathy, kindness and humour.
They always knew that Irene was more than just a patient or a collection of symptoms of a terribly-debilitating disease.
They understood that she had a life, a history, a family before and outside of Woodlands. They kept her safe, comforted her, enabled her to maintain her dignity and let her express her frustrations and her sense of humour.
As her family, we were also made to feel so welcome. Her carers have become our friends – friends who we willingly trusted to take good care of the most valuable and yet vulnerable person in our lives.
We will always be grateful to everyone at Woodlands for everything they did for Irene and our family. They have touched our lives in the most special way.
My Aunt has been made very welcome by all of the team [at Maidstone Care Centre]. They are kind, patient, caring and efficient. It’s such a relief to me and all of the family to know that she is cared for so well. We all feel we couldn’t have found a better home.
Maidstone Care Centre has a very warm and welcoming feel from the moment you enter the building. The Manager and staff all work extremely hard and are so caring and kind. I would recommend this home 100 per cent.
I am a resident and I have been living at Maidstone Care Centre for about 16 months. I have never felt happier. I love taking part in the activities. Recently I’ve participated in a photo shoot and it made me feel like a star! I love the staff – they are all very friendly and efficient.
To all at Kesson House, I’d like to thank you so much for the care you gave my Dad, for the two years he was with you. With all the awful stories we hear about care homes, we are pleased to say that Dad seemed as content as he could be with you all. It’s so good that people like you do this work with compassion, which is so often taken for granted.
Keep up the good work – with thanks.
To all staff [At Kesson House] – We just wanted to say a big thank you for the care and kindness shown to Mum who was always well cared for and happy.
To Sharon and all the staff at Kesson House – we will forever be truly grateful for the TLC you all showered on Mum and Dad. You really are a wonderful team and go that extra mile.
The home is always clean and fresh smelling. Staff [at Queens Court] are always kind and helpful.
My cousin was accepted by Queens Court. The staff have been wonderful, helping her to settle in and advising us and listening to our worries and concerns regarding my relative’s health and behaviour.
The family are so relieved that my relative is warm and safe…. The day centre at Queens Court is a wonderful facility, providing entertainment activities and social contact.
The staff [at Queens Court] have looked after my wife for over 3 years. Their care and expertise have always been excellent, giving me confidence that my wife is in a safe place amongst people who truly care.
My sister and I have nothing but praise for the staff in the [Queens Court] dementia unit, and the latest management team, and of course some of the other staff on the unit next to it that we have come to know. Even though mother’s dementia is taking more of a hold on her she is still thriving in other ways and looks very well thanks to their wonderful care. They are very understanding of her needs and her personality. We are always contacted by the staff regarding anything to do with her health or any other needs she may have.
I would like to say a big THANK YOU for the care shown to my father who is in [nursing care at your [Queens Court] home. I am unable to visit personally but have nothing but great feedback from the family who have visited. It has given me a great deal of ease at a difficult time. Your staff are extremely attentive and should be commended on their professionalism.
To all Staff [at the Withens], A big heart felt thank you. Thank you very much for all your hard working and loving care. Blessed be! Love and Light.
To all the Withens Staff and Percy! Thank you so much for everything.
To all at The Withens; we just wanted to thank you all from the bottom of our hearts for all the care and support that you gave our Mum whilst she was with you. We are so happy that she found a place with you – it really did feel like a home. If she could speak we know she would tell of how happy she was with you and your kindness to her. Thank you all so very much.
Thank you, Park View Care Centre, for the first class care given to my mum. She is always tended by excellent, friendly, caring and compassionate staff. She is kept clean, comfortable and safe.
Mum looks healthy and is so much better. It’s absolutely amazing the genuine care and support staff on Amy’s [Park] provide. We couldn’t be any happier.
The staff [at Romford Care Centre] are very caring and take their job very seriously. The staff seem to go over and beyond their normal working hours.
The manager at Amy’s Park and her team have made the place very homely – the bedrooms, the eating and TV areas – it is just like being in your own home.”
A very big thank you to Simone [at Park View] for her friendly and compassionate care of my Mum. Simone always makes time to tell me how Mum has been and it is clear that Mum likes her very much. I am grateful to know that Mum is in such good hands.
The care and service you have here at Amy’s Park is excellent. You have worked a miracle with my husband and I cannot believe the change in him. I love the fact that you (Jane) sit with anybody and are not stuck away in an office somewhere. You are accessible and obviously have an oversight of what is going on. Excellent.
I would just like to convey a massive thank you to you and your staff for a tremendous event held at the Care Centre on 17th May 2017. The feedback has been uplifting and your Care Home is a constant source of admiration from those who were privileged to see Amy’s Park. The hospitality shown was outstanding.
Thank you so much from the bottom of my heart for looking after my father and for making him as comfortable as possible. And thank you also to the helpful staff [at Orchard House] for looking after us.
To everyone at Orchard House, thank you all so very much for everything you have done for our Dad.
You can’t see a ‘thank you’ but for things that you’ve done. May I thank you all at Orchard House for the care you give to my relative.
I’d very much like you to pass on to all the staff [at the Woodlands] my deep appreciation for the care, respect and decency that they showed my relative. I have always been highly impressed by their consideration and obvious concern coupled with a clear love of their work. They are a super team.
Our family would like to say how grateful we are for the care that the Woodlands staff showed to our relative. They showed compassion and love and nothing was too much trouble for them. Even though there were times when she was bed ridden, the staff made every effort to include her in the social and concert events. We are eternally indebted to you for making her so comfortable.